The 'Autonomous Customer' Paradox; Customer Service Is More Vital Than Ever
IRVING, Texas, Oct. 8, 2015 /PRNewswire/ -- Consumers themselves are redefining the future of customer service according to a new report commissioned by BT and Avaya. The study, 'Autonomous Customer 2015: On hold for Intelligent Customer Service' shows that while consumers are perfectly happy to 'self-serve' through websites and mobile apps, they have high expectations for quality service the ... Read News
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